The ACG LLC Way
Fundamentals
Our company embraces the ACG LLC Way Fundamentals, which is a set of behaviors that augment our guiding principles.
Act with Integrity
Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision you make, especially when no one’s looking. Always tell the truth, no matter the consequences. If you make a mistake, own up to it, apologize, and make it right.
Be a Lifelong Learner
Seek out and take advantage of every opportunity to gain more
knowledge, to increase your skills, and to become a greater expert. Be resourceful about learning and sharing best practices.
Think and Act Like the Owner You Are
Make decisions by asking yourself, “What should I do since this is my company? Will this increase the company’s value?” Be a good steward of our resources and spend our company’s money like it was your own.
Listen Generously
Listening is more than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need to agree or disagree. Suspend your judgment and be curious to know more, rather than jumping to conclusions. Above all, listen to understand.
Speak Straight
Speak honestly in a way that helps to make progress. Say what you mean, and be willing to ask questions, share ideas, or raise issues that may cause healthy conflict when it’s necessary for team success. While being responsible for how you deliver your message, be courageous enough to say what needs to be said. Address issues directly with those who are involved or affected, rather than hiding behind text, email, or voicemail.
Be Innovative, Take Intelligent Risks
Innovation, improvement, and success come from a thoughtful and intentional willingness to try a different way and to ask “What if?” Be creative within the confines of applicable regulations. Try a new way. Think differently.
Demonstrate a Commitment to Excellence
Take pride in the quality of everything you touch and everything you do. Have a healthy disdain for mediocrity. Good is not good enough. Always ask yourself, “Is this my best work?”
Pay Attention to the Details
Missing just one important detail can have an enormous impact on a job. Be a fanatic about accuracy and precision. The goal is to get things right, not simply to get them done. Double-check your work. Get the details right the first time.
Be All In
Have a passion for winning and success. Be fully engaged. Make the most of each day by approaching every task with energy, focus, purpose, and enthusiasm. Work with a sense of urgency to get things done.
Embrace Diversity, Tolerance, and Inclusion
Be open-minded and be willing to learn from others, regardless of their background and life experiences. Treat everyone with dignity, fairness and respect.
Work in Harmony with the Customer
While staying true to the ACG LLC culture, understand the customer environment and work to assimilate into their operation seamlessly. Tell them what they need to know, rather than what they want to hear. Make yourself a welcome and invaluable partner.
Honor Commitments
Do what you say you’re going to do, when you say you’re going to do it. Be on time. Meet your deadlines, and if a commitment can’t be fulfilled, notify others early and agree on a new deliverable to be honored.
Follow Applicable Laws and Regulations
As a government contractor, our work is framed by a wide array of regulations. Understand the applicable laws and regulations for your job and be diligent in your adherence to them.
Practice Blameless Problem-Solving
Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons to improve ourselves and our processes so we don’t make the same mistake twice. Get smarter with every mistake. Learn from every experience.
Work as a Team
It’s not about you. Don’t let your own ego or personal agenda get in the way of doing what’s best for the company. Be there for each other and be willing to step into another role or help a co-worker when that’s what’s required for success. Collaborate across boundaries rather than being limited by your organizational unit or location.
Find a Way
Take personal responsibility for making things happen. Respond to every situation by looking for how we can do it, rather than why it can’t be done. Identify challenges and suggest potential solutions. Be resourceful and show initiative. Don’t make excuses or wait for others to solve the problem. Whether it’s starting early, staying late, or doing something that’s not in your job description, take ownership and see issues through to their completion. go the extra mile. Known when to ask for help.
Be Clear on Expectations
Create clarity and avoid misunderstandings by discussing expectations upfront. Set expectations for others and ask when you’re not clear on what they expect of you. End all meetings with clarity about action items, responsibilities, and due dates.
Practice Transparency
Be open-minded and be willing to learn
With appropriate respect for confidentiality, share information freely throughout the organization. The more people know, the better they can collaborate.
Practice Meaningful Appreciation
Recognizing people doing things right is more effective than pointing out when they do things wrong. Regularly extend meaningful acknowledgment and appreciation — in all directions throughout our organization.
Be Relentless About Improvement
Regularly reevaluate every aspect of your job to find ways to improve. Don’t be satisfied with the status quo. “Because we’ve always done it that way” is not a reason. Embrace change and guard against complacency. Be flexible and agile. Find ways to get things done better, faster, and more efficiently.
Be Quick to Ask and Slow to Judge
There’s always more to the story than you think. Learn to ask questions and gather the facts before jumping to conclusions and making judgments. Give people the benefit of the doubt. Be curious about what other information might give you a more complete picture.
Invest in Relationships
Our business is built on trust and trust is built on relationships. Make smart decisions that enhance long-term relationships. Strong relationships enable us to more successfully work through difficult issues and challenging times.
Be Resilient and Resolute
Bounce back from adversity. Never quit. Persistence is often the difference between success and failure. Keep at it. Be relentless. Know when to pivot.
Take Responsibility
Don’t be a victim. You have the power to choose your attitude. Ask for what you need and take full responsibility for your success.
Be a Proud Ambassador for Our Company
Treasure, protect and promote our reputation. We’re all responsible for, and benefit from, the ACG LLC image and name. Consider how your actions affect our collective identity.
Walk in Others' Shoes
Get out of your own head and understand others’ world. Know their challenges and frustrations. See the world from their perspective. The better you understand them, the more effectively you can anticipate and meet their needs.
Be Positive
Choose to be optimistic and enthusiastic. Your attitude is contagious. Spread optimism and positive energy.
Be Comfortable with Ambiguity
Not everything in life and work is black and white. Though we have policies and procedures, situations are sometimes ambiguous, where guiding principles are more important than following a rule. While making sure everything you do is ethical and legal, use your judgment and common sense when making decisions.
Deliver Results
While we appreciate effort, we reward and celebrate results. Follow-up on everything and take responsibility to ensure that tasks get completed. Set high goals, use measurements to track your progress, and hold yourself accountable for achieving those results.
Create a Great Impression
Every conversation, phone call, email, letter, and even voicemail, sets a tone and creates an impression. Pay attention to every interaction and be sure you’re setting a tone that’s friendly, professional, and helpful.
Work Smart
Be organized and plan your work for maximum efficiency. Embrace technology. Be thoughtful about your schedule, and have a game plan for your calls, your tasks, and your workday. Know your priorities and work on them first. Be proactive.
Be Fantastic About Response Time
Respond to questions and concerns quickly, whether it’s in person, on the phone, or by email. This includes simply acknowledging that we got the question an we’re “on it,” as well as keeping those involved continuously updated on the status of outstanding issues.
Lead By Example
The best way to influence others is through your own example. Walk the talk. Take responsibility, both formally and informally, to coach, guide, teach, and mentor others. Be the change you want to see.
Use Data to Make Decisions
Make good decisions by relying on facts and data, rather that opinions. Analyze the data and use this information to make decisions that have a higher probability of success. If something is important, measure it, track your progress, and improve your performance.
Keep Things Fun
While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work. Stuff happens. Keep perspective. Don’t take things personally or take yourself too seriously.
Care for Our Communities
Be socially responsible and caring. Support local community involvement in areas that matter to you, your peers, ACG LLC, and our customers. Practice good citizenship.